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FREE SHIPPING ABOVE 99,-

30 DAYS RETURN POLICY

WORLDWIDE DELIVERY

Frequently Asked Questions

Do you want to exchange or return an item? Please visit our returns page.



General Information

See 7 questions

Shipping & Delivery

See 4 questions

Returns & Exchanges

See 3 questions

Payments & Gift Cards

See 6 questions

Technical

See 2 questions



General Information


How can I contact Gorilla Wear?

Do you have a question that is not answered on our help page? You can reach us at:

Gorilla Wear HQ Worldwide
Pruisische Veldweg 4
7552AC Hengelo
The Netherlands

Office Hours
Monday-Friday: 9am - 5pm (CET)
Phone: +31743492741
Email: info@gorillawear.com
Live chat: During office hours

Please contact us by using just one channel at a time, so we can provide you the best customer service possible.

Do I need an account to order?

It is not necessary to have an account. You can put items in the shopping cart and place an order without having an account. However, having an account has its benefits. Checking out will be quicker and easier. Besides, you can also request your order information at all times. No account yet? Register here.

How do I know which size to order?

Are you ordering from Gorilla Wear for the first time or not sure what size to order? Don't worry, we have size charts to help you out. You can find the size charts between the pictures on the product page and in the product description.

Our size charts show the measurements in centimeters and inches for each size. Measure yourself and then compare it to the recommended sizes in the size chart. Also, pay attention to the fit of the product, it is listed at the top right of the size chart. In addition, it may also be helpful to compare yourself to the model in the photo of the specific product. You can find the dimensions of the models in the product description. This is what our size charts look like:
Size chart

Are Gorilla Wear products also sold by third parties?

Gorilla Wear sells its products worldwide. Some countries have official dealers who may resell our items. You can find our official dealers on this page. Please note that these third parties may have different terms and return policies.

How do I stay informed about events and special offers?

We regularly have new arrivals, fun events, and special offers. Don't want to miss anything? Follow @gorillawear on social media and sign up for our newsletter so you can be the first to know. You can find our social media channels and the option to sign up at the bottom of the page.

How do I become a Gorilla Wear athlete?

We are constantly looking for influencers and athletes to represent our legendary brand. We are looking for people who are active on social media who have a significant amount of followers, a good engagement rate, and who would love to wear our clothing and accessories in the gym or dojo. Please forward your social media profiles via email to socialmedia@gorillawear.com.

How do I become an affiliate?

Gorilla Wear is a merchant on the affiliate marketing network ShareASale. You can join our ShareASale program via this link. Here you will also find all conditions and further information.




Shipping & Delivery


How long will it take to receive my package?

Our warehouse staff will do their best to pick and ship your order as quickly as possible. Of course, the shipping time of a package varies by destination. The estimated delivery time within Europe is 2 to 5 working days. When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment.

What are the shipping costs?

Standard shipping costs for countries within Europe are 5.95 for orders under 99. For orders over 99, we offer free worldwide shipping. You don't have to pay any import fees or taxes, Gorilla Wear will take care of this for you.

What are the shipping methods?

All our orders are transported by the courier service UPS.

How can I track the shipment of my package?

When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment.




Returns & Exchanges


What is Gorilla Wear's return policy?

Are you not satisfied with your received product or does it not fit? You can exchange or return your Gorilla Wear items up to 30 days after ordering. Please register your return or exchange via this page, you will then receive further instructions from us within 3 business days.

Please wait for our instructions and do not return your package immediately. If you are instructed to return your items to us these costs are at your own expense. Unless it is the case that we have delivered damaged or wrong products then we will refund the shipping costs. Please note that during discounts or other special events, different return conditions may apply.

How do I return or exchange my items?

Please register your return or exchange via this page, you will then receive further instructions from us within 3 business days. Please wait for our instructions and do not return your package immediately. Read the terms and conditions carefully.

Can I return or exchange items purchased from a third party to you?

Orders at one of our dealers cannot be returned or exchanged at Gorilla Wear. They may have different terms and return policies. Therefore, always register your return or exchange to the webshop or store where you placed your order.




Orders


Can I make any changes after placing my order?

Unfortunately, you cannot make adjustments after placing an order. So make sure you check all your details carefully before confirming the order.

Can I cancel my order?

If you want to cancel your order you should send an email to info@gorillawear.com, but keep in mind that there is a chance that your order is already ready to ship. Our warehouse staff will do their best to pick and ship your order as quickly as possible. If you are late you will have to return the order after it is delivered to you.

What should I do if I received the wrong item or size?

In the special case that we have delivered the wrong item or size than was intended please contact our Customer Support. Please email info@gorillawear.com with your order number and pictures of the wrong item so we can help you as soon as possible.

What should I do if I have not received a confirmation email?

You will receive the order confirmation after the payment is approved. In most cases, this is within a few minutes of you placing the order. Check your spam folder if you do not see the confirmation email in your inbox. If you still can't find the confirmation email please contact info@gorillawear.com.

What is the status of my order?

If you have a Gorilla Wear account you can view the status of your order at all times. Without an account, this is not possible. When your package is shipped you will receive an email from us with a Track & Trace number. With this number, you can check the status of the shipment. No account yet? Register here.




Payments & Gift Cards


What are the payment options?

Payment options vary by country. On our European website you can pay with the following payment options: Afterpay, American Express, iDeal, iDeal QR, Maestro, MasterCard, PayPal, and Visa. You can also pay with Bancontact, Belfius, EPS Überweisung, ING Home'Pay, KBC, Sofort Banking, and of course Gorilla Wear gift cards.

How do I pay with a gift card?

Your Gorilla Wear gift card will be sent to you by email. In this mail, you will find the unique gift card code. You will receive the email within minutes of placing your order. Did you order other items in addition to a gift card? Then it may take a little longer before you receive the mail. In your shopping cart, you can add your gift card code by clicking “Add coupon code”. The discount will then be immediately deducted from your total amount. Gift card codes are valid for one year.

What should I do if I have not received a gift card?

You will receive an email with a unique gift card code within minutes of placing your order. Did you order other items in addition to a gift card? Then it may take a little longer before you receive the mail. If you did not receive an email, please contact our Customer Support by sending an email to info@gorillawear.com.

Can I use multiple gift cards or discount codes on one order?

You can enter multiple gift card codes in your shopping cart. After you enter the first gift card code, click "Re-enter" to enter the next code.

Our discount codes are not combinable unless otherwise stated. So in most cases, you can only add one discount code to your shopping cart.

What if I want to return an order paid for with a gift card?

If you have returned an order that you paid for with a gift card you will receive a new code from us. When registering your return, please mention that you paid with a gift card. Our Customer Support will contact you.

Why is my discount code not working?

Check that you have entered the correct code. During discounts or special events, our discount codes always have an expiration date, so also check to see if the code is still valid. If the code is correct and still valid, please send an email to our Customer Support.




Technical


What should I do if I experience problems with your website?

We do our best to provide you with the most user-friendly website possible. If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the website again. If you continue to experience issues, please get in touch with our Customer Support.

What is your privacy policy?

We respect your privacy and process your personal data only for the purpose for which you provided it, in accordance with the European Data Protection and Telecommunications Act. For a detailed explanation of our privacy policy, please refer to this page.



Did you not find an answer to your question? If so, please contact our Customer Support:
Phone: +31743492741
Email: info@gorillawear.com
Live chat: During office hours

Please contact us by using just one channel at a time, so we can provide you the best customer service possible.

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