Returns & Exchanges
Not 100% satisfied? No worries! You have 30 days to return or exchange your order hassle-free. Follow the steps below for a smooth return process.
Return Requirements
- Items must be unused & unwashed
- Original tags attached
- No perfume, deodorant, or strong odors
- Ordered directly from Gorilla Wear (not resellers)
How to Return or Exchange:
1. Click 'START A RETURN' below
2. Enter your order details
3. Follow a few easy steps
START A RETURN
Return Costs
The return costs depend on your location. If defective or wrong items are delivered, we will cover the cost! Please refer to the table below for details.
| Zone | Countries | Return Cost |
|---|---|---|
| Zone 1 | Netherlands | €6,95 |
| Zone 2 | Italy, Spain, Luxembourg, Belgium, France, Portugal, Austria, Germany | €9,50 |
| Zone 3 | Ireland, Denmark, Finland, Sweden, United Kingdom, Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Slovakia, Romania, Slovenia, Czech Republic, Norway, Switzerland | €10,50 |
If your country is not listed above, please contact our customer service for more information about return costs.
Non-Returnable Items
Please note that certain items cannot be returned due to hygiene reasons, such as underwear, face masks, and socks. Additionally, during discounts or special events, different return conditions may apply.
Responsibility
A return package is your responsibility until it reaches us. For your own protection, we strongly recommend using a delivery service that provides insurance for your package.
START A RETURN
If you have any questions or concerns, our dedicated customer support team is here to assist you. Contact us at [email protected] or +31 74 349 2741.
Frequently Asked Questions (FAQ)
How long does it take to process my return?
Once we receive your package, we will process your request within 3-5 business days.
Can I exchange my product for a different size?
Yes! If the size doesn’t fit, you can easily exchange it through our return portal.
What if my item is defective?
If your item is defective or incorrect, please contact our customer service immediately.
