Privacy Policy

Privacy Policy

We respect your privacy and only process your personal data for the purpose for which you have provided them for, in accordance with the Personal Data Protection and Telecommunications Act.

Company name: Gorilla Wear B.V.
Registration number Chamber of Commerce: 50069861
VAT number: NL822524235B01

Privacy-sensitive data, or personal data, are processed through our web store. Gorilla Wear holds great emphasis from and considers careful handling of personal data. Personal data is therefore carefully processed and secured by us. In our processing we comply with the requirements set by the privacy legislation. This means, among other things, that:

• We clearly state with what purposes we process personal data. We do this via the privacy statement on this page;
• We limit our collection of personal data to only the personal data necessary for legitimate purposes;
• We first ask you for explicit permission to process your personal data in cases where your permission is required;
• We take appropriate security measures to protect your personal data and that also demands of parties that process personal data in our order;
• We respect your right to provide your personal data for inspection, as well as to correct or delete.
• Gorilla Wear is responsible for data processing. In this privacy statement we explain which personal data we collect and use, and for what purpose. We encourage you to read this statement carefully.

Use of personal data

When using our webshop, we obtain certain information from you as a visitor. That may be personal data. We only keep and use the personal data that is entered by you directly in the context of the service you request, or of which it is clear that it is provided to us to process.

We use the following information for the purposes mentioned in this privacy statement:

•  Name and address details
•  Sex
•  Country
•  Phone number
•  Billing address
•  E-mail address
•  Payment details
•  IP address

At certain parts of our webshop you have to register first. After registration we will save the personal data you have provided via the user name you have chosen. We keep this information so that you do not have to enter it every time and so that we can contact you in the context of the execution of the agreement.

We will provide the data linked to your username to third parties if this is necessary in the context of the implementation of the agreement that you conclude with us or if this is legally required. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

Manage customer data

Within our webshop you can gain access to a management environment through registration, where you can set up, specify and change your business yourself.

Handling order

When you place an order with us, we use your personal data for the processing thereof. These personal data is necessary to fullfill our agreement, namely to deliver you the products and ensure a proper payment. If it is necessary for proper processing, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertisement

We can also inform you of our new products and services by e-mail in addition to the information on our website. If you give us your postal address via the web, you can receive periodic mailings from us, with information about products and services if you gave us permission. In our commercial e-mails we use so-called 'tracking pixels'. Using such a pixel, we can see whether an e-mail is being read and on the basis of this we can better adapt future mailings to your wishes. If you give us your telephone number via the web, our company can contact you by telephone regarding information about our products and our services. If you do not wish to receive such telephone calls, you can contact us at the address below. Our company can use the consumer information for new purposes that are not yet provided for in our privacy policy. In that case we will contact you before using your data for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to give you the opportunity to refuse your participation.

Contact form and newsletter

We offer via our online store the possibility to ask questions by means of a contact form, where you are asked to fill in various information to deal with your question. You choose which information you provide. The data that you send us will be kept for as long as the nature of the form or the content of your e-mail is necessary for the complete answering and processing thereof. We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.

Publication

We do not publish your customer data.

Ads

Our web store displays advertisements.

Provision to third parties

We can pass on your details to our partners. These partners are involved in the implementation of the agreement. These partners are (also) based outside the EU. We have strict agreements with them to comply with European privacy rules. Social media buttons are included in our web store. With this, the administrators of these services collect your personal data.

Cookies

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Google Analytics

We use Google Analytics to track how visitors use our web store. We have signed a processor agreement with Google to make agreements about how we handle our data.

Who can access your data?

Data is only passed on to other parties if necessary. You can think of our carriers, suppliers, repairers, payment partners, IT service providers and review collectors. Parties such as media and advertising agencies, research agency or data management platforms only come into the picture as soon as we want to personally advise you or show you targeted advertisements based on your interests. We are also obliged when a suspicious situation occurs to share data with government agencies. If other parties have access to your data, this is only to provide a service on our behalf.

Security

We take security measures to limit abuse of and unauthorized access to personal data. In particular, we take the following measures:

  • Access to personal data is protected with a username and password.
  • We use secure connections (Secure Sockets Layer (SSL)) which protects all information between you and our website when you enter personal data.

 

Retention periods

The personal data described above are retained for as long as necessary to process your orders, including warranty. We also take in account the legal period we are obliged to keep personal data. Once every year we delete all data older than seven years. This means data is savely stored between seven and eight years. We retain data longer if you gave permission, for instance in the case of a newsletter subscription. We will delete your data if you want to, the only exeption is the data we are legaly obliged to retain. At all times you can request to change, improve or delete your personal data. Use the contact details at the bottom of this page. 

 

Third party websites

This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We encourage you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement at any time. It is advisable to consult this privacy statement regularly so that you are aware of these changes.

 

View and change your data

For questions about our privacy policy or questions regarding access and changes to (or removal of) your personal data, you can contact us at any time via the information below.. You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your consent, or motivate you to limit the processing of personal data by us. Please contact us via the details below. To prevent abuse, we can ask you to adequately identify you. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find it in the settings of your browser. If the information is not correct, you can ask us to change the data or have it removed.

Authority Personal Data

Of course we will gladly help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details

Twekkelerweg 263

7553 LZ Hengelo

The Netherlands

+31 (0) 74 - 3492741

info@gorillawear.com

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.