If any of our items do not meet your expectations, simply send them back to us within 14 days of receipt. Before sending the item`s back to us, please go into your account and fill out a RMA (Return merchandise authorization) form to receive a notice for your return eligibility.
COVID-19 CONDITIONS Gorilla Wear is operating under normal conditions. We are in the process to release new arrivals that are hitting very soon, stay tuned. As always, we ship worldwide. Your package will be sent within 24 hours during regular business days Mo-Fri. Orders placed on the weekend will ship out within 72 hours. To improve customer experience, we extended our returns policy to 30 days.
The returning goods process is: 1. Fill in the returnform completely 2. Please also, remark on a copy of the packing slip, on how you want us to proceed once we receive your return; exchange or refund. 3. You will return your product to our adress 4. We will receive your return and check the product(s) 5. We will process your return and refund your money or exchange the product (this takes 2-5 workingdays)
Of course, you’re allowed to try the merchendise on for size first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in its original packaging. ALSO, keep in mind that if a package was returned where one/more items display signs of deodorant stains, or smells like cologone/perfume we cannot grant a refund or exchange.
Ship your return to: Gorilla Wear Return Department Twekkelerweg 263 7553 LZ Hengelo The Netherlands.
The cost of shipping the articles back to us is for your own account, but we will refund any shipping costs you incur for damaged or incorrectly delivered products. Note: a return package is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures your package.