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SAFE WORLDWIDE SHIPPING, FREE ABOVE 99,-

TWICE AS LONG RETURNS POLICY UP TO 30 DAYS

BUSINESS AS USUAL, SENT WITHIN 24U

FAQ

An item is now at a lower price, can you refund me the difference?

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

Are there any products that can't be returned?

All of our products can be returned except for final sale items. But please keep in mind that all the items need to be unused and in its original packaging. Obviously, you are allowed to try them on first, but do not remove the tag or wash the item under any circumstances. If a package was returned where one or more items show deodorant stains or other damages we can't do a refund or exchange.

Can I get my order delivered to a different address before and after having placed an order?

You can always get your order delivered to a different address within the same country and also change the shipping address within a certain time frame (12 hours after placing the order) after having placed your order. You can specify the billing address and delivery address during the checkout procedure. You can also edit these in “My Account”. In this case, you must have an account already.

Can I change my order?

We are unable to make any changes to the order you placed once you clicked the “place order” button. You can’t change the following once you placed the order:
- Adding items to your order
- Delivery address
- Changing the size or item
- Shipping method

Do I need an account to shop on the site?

That is not necessary. If you are not yet a customer, you already have the option to put products in the shopping cart. If you log in afterwards, these products are still in your shopping cart.

Does Gorilla Wear sell to any third-party sellers?

Any third-party site/person selling Gorilla Wear clothing or accessories could potentially be fraudulent. We will not be able to assist you when you experience any issues with the product you purchased. Check out our dealer locator for all approved dealers.

Have you received my return yet?

Depending on the service used to return your item(s), it can take up to 5-7 business days (excluding weekends & national holidays) to be delivered and processed by our return team. We will notify you by email once the return has been processed. If you still have any concerns about the return, please get in touch!

How can I determine my clothing size?

When you want to know your size for a particular item you just have to click on the item and after that you can scroll down and click on “Size Chart”. Here you can see the size you need for that item. Double sizes like for example L/XL will fit people who wear L as well as XL.

How can I pay for my items?

For our website in the USA, we use the following payment methods: Paypal, Mastercard, VISA and American Express.


For our site in Europe and the rest of the world, we use the following payment methods: IDeal, Paypal, Mastercard, VISA, MisterCash, American Express, GiroPay and bank transfer. Of course, you can also pay with a gift card you bought in our shop.

How can I return/exchange an item?

You can return ordered items to us free of charge within 14 days. Sale items are excluded, these may not be returned. Return shipping costs are not covered by Gorilla Wear unless the item`s were not the correct size or color; as well as if an item has a defect. To start the return process, please follow the following procedure:
1. Go to your account and select the order you placed last by clicking on return
2. Fill out an RMA in it
3. Follow the steps in our return section
4. Send the package

How can I sign up for the newsletter?

When you are on the homepage of our website you can scroll down until you reach the footer. There you have the option to subscribe to our newsletter by filling in your email address. This is a great way for you to make sure that you are always up to date with the latest news, new arrivals and all special deals.

How do I become a Gorilla Wear Athlete/Ambassador?

To become a brand ambassador or sponsored athlete please go to the “Sponsorship application” page. On this page you can apply to become a Gorilla Wear Athlete or Ambassador. Send your resume and all Social Media links to: socialmedia@gorillawear.com

How do I finish my order on the website?

When you have all your items in your shopping cart, click on “proceed to checkout”. Choose the payment method you want to use and fill in the billing address. If you already have an account, you can also login here. Check the data and click on “place order now”. You will now receive a confirmation email with an overview of all the items you have just ordered.

How do I shop on the Gorilla Wear site?

Go to the items you want to order and click on the red “in shopping basket” button. After you click on a product, you will arrive at the shopping cart. You can pay here, but you can also continue shopping. Products remain in your shopping cart until you click on the delete tab right next to it, you log out, or process your order. You can return to the shopping cart at any time by clicking on “go to checkout”; which is located at the top right corner of your screen.

How long do I have to return/exchange an item?

Everyone has the right to return unused items for 14 days. Fitting the clothes of course is allowed. Exceptions to this are sale articles. These may not be returned.

How long does it take before my payment is processed?

The time required to process your payment depends on the payment method. With the most payment methods it is usually processed immediately. If you pay using a credit card, the amount will be charged to your credit card when your order is dispatched.

How long does it take to process a returned item?

When we receive your parcel, we will confirm this via e-mail. This may take up to 5-7 working days. The costs for shipping the articles back to us are your responsibility. However, we will refund any shipping costs back to you if the return is due to damage or missed delivery from our side.

I am having trouble with your website.

If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team.

I have returned something, when can I expect my refund?

All refunds are made to the account used to pay for your original order. Once your return has been delivered, it can take up to 10 business days to credit your refund. If the 10 business days have passed and you have not received a refund at that time, please make sure you contact us by calling +31 743492741 or by emailing customer service info@gorillawear.com.

Is Gorilla Wear available in any onsite stores?

Yes, we certainly do have onsite locations available in many supplement stores and gyms. There are several dealers / stores that sell our clothing. You can check on our page under “Gorilla Wear Dealers” if there is one available in your area.

This item was on sale previously, can I get it at the sale price?

If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to its original price. In this case, we will not be able to sell it for the price it was displayed as during the sale.

What are the benefits of having an account?

We store your personal and address data in a database that is recognizable by your own unique password. As a result, you can not only log in faster, but you can also request your order information at all times.

What are the shipping costs?

The standard shipping costs for orders under $99 is $5.95. For orders over $99 shipping costs are free.

What if I am not home for my delivery?

If you are not at home when your package is delivered, the courier will leave a message. The message will probably say that your package has been delivered to your neighbor’s. If not, you will always receive a message from us about what happened exactly to the order. If the delivery fails, the courier will leave a note explaining that he/she attempted delivery with instructions on how to arrange.

What should I do if I have not received my tracking number?

You will receive your tracking information once your order has been shipped and your shipping confirmation email has been sent to the email address you provided when placing your order. If you have not received your tracking number, please get in touch with our customer service by calling +31 743492741 or via email customer service info@gorillawear.com so we can look into it.

What should I do if I have payment issues?

If the payment is successful, you will always receive a confirmation email. When you have paid your order, but you have not received a confirmation by email, please don't hesitate to contact us by calling +31 743492741 or by emailing customer service info@gorillawear.com.

What should I do if I have received a faulty item?

If you have received a defective item, please make sure you contact us immediately. This can be done by calling +31 743492741 or by emailing customer service info@gorillawear.com. Preferably enclose a picture with the defective item to speeden up the process. If your package has been damaged during delivery, please take a picture as evidence and send it to our customer service team.

What should I do if I received the wrong item?

In the unusual situation that you have received a wrong item, please make sure you contact us immediately. This can be done by calling +31 743492741 or by emailing to our customer service department info@gorillawear.com. Once we understand the situation, we will work quickly and efficiently to ensure the problem will be solved to your satisfaction. Unless there is proof that you have received an incorrect item, we can't take any further measures to solve the problem.

What should I do if my order does not arrive within the deadline?

In case your order does not arrive within the deadline you can contact our service desk. Please send an email to info@gorillawear.com or you can call our telephone number +31 743492741 in our office hours: Monday - Friday 8AM - 5PM. Please do not forget to mention your order number. If you click on “My Account” and then on “My orders” you can view the current status of your order 24 hours a day.

What should I do if something is missing?

A packing list is included in every parcel sent from our distribution center, please check the packing list to ensure there are no items missing from the list. If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email if an item you have purchased is out of stock. If you have not received an email notification about any changes to your order, but you are still missing an item, please feel free to contact us by calling +31 743492741 or by emailing customer service info@gorillawear.com.

When can I expect my order?

Your goods will be delivered to you within 3 to 7 business days. This transit time indication excludes 1-2 business day(s) for order processing.

Where can I find the returns policy?

You can find our returns policy in the footer of our website. You have to click on “returning goods”. How to return a package?

If any of our articles does not meet your expectations, simply send them back to us within 14 days of receiving. Before sending the item`s back to us, please go into your account and fill out a RMA (Return merchandise authorization) form to receive notice for your return eligibility. This can be done by clicking on returns in your order section. Of course, you’re allowed to try the products on for first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in its original packaging. ALSO, keep in mind that if a package was returned where one or more items show deodorant stains, or smells like cologne/perfume we can't grant a refund or exchange.

To return a product, ship to the address below if you live in the United States:
Gorilla Wear
Returns Department 807
Airport Access Rd., Unit D,
Traverse City, MI 49686.

To return a product, ship to the address below if you live in Europe or the rest of the world, except the United States.
Gorilla Wear
Pruisische Veldweg 4
7552 AC Hengelo
The Netherlands

Please remark on a copy of your received packing slip how you want us to proceed once we receive your returned package; exchange or refund. In most cases, the time for packages to get back to us are between 5-7 business days and on holiday seasons it may take a bit longer. If you have not heard from us after the mentioned time frame; please feel free to contact us for more information.

The costs for shipping the articles back to us are your responsibility. However, we will refund any shipping costs back to you if the return is due to damage or missed delivery from our side.

Note: The return of a package is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that gives you a tracking number.

Where can I find the status of my order?

You can easily find the status of all the orders you placed. You just have to click on “My Account” at the top of the website. Here you can click on “My Orders”. When you do that you can view the current status of all your orders 24 hours a day.

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